Appointment Cancellation Policy

Please arrive at The Spa at least 15 minutes prior to your appointment to relax and fill out our client information sheet. All information exchanged during our spa sessions will be kept completely confidential. All guests under 18 years of age must arrive with a responsible adult. Arriving late to your scheduled appointment may deprive you of valuable treatment time. All treatments will end on time, as scheduled. A credit card is required to reserve and hold your appointment. As a courtesy to other guests and our therapists, we require 48-hours in advance to rebook or a $25.00 fee. Any guest who does not provide 24-hour cancellation will be charged the full amount of the treatment price. If you have any open skin lesions on the day of your treatment, or if you are ill and think you may be contagious, please call to reschedule your appointment, without penalty. All prices are subject to change. Gift certificates are subject to current prices. Spa hours may vary by season, and unscheduled closings may occur due to bad weather. We will make every reasonable attempt to advise you of such closings as far in advance as possible. Our goal is to make sure every guest has the ultimate experience relaxing in our spa.